Return & Exchange Policy

Our Quality Promise to You

At TITAFU, we take immense pride in the craftsmanship and quality of our Sarees, Suit Pieces, and Jewellery. Every single item undergoes a rigorous multi-step inspection before it leaves our hands, ensuring it arrives at your doorstep in perfect condition.

To help us maintain our high standards of hygiene and product exclusivity, we have outlined our Return and Exchange Policy below. Please review it carefully before making a purchase.

🛍️ Exchange & Return Policy

  • Exclusivity & Hygiene First (No Exchanges): Because our ethnic wear and premium jewellery are delicate and intimate items, we do not offer standard exchanges. This ensures that every customer receives a brand-new, untouched piece. We highly recommend reviewing the product descriptions, dimensions, and high-resolution photos carefully before placing your order.

  • Damaged or Faulty Items: While we strive for perfection, we understand that rare mishaps can happen. We happily accept returns only if you receive a product that is genuinely damaged or defective upon arrival.

🎥 How to Report a Defective Item

To protect both our customers and our brand from transit mishaps, we require a quick verification process. If your item is faulty, please follow these steps:

  1. Record an Uncut Unboxing Video (Mandatory): From the moment the courier package arrives, please record a continuous, uncut video. The video must clearly show the shipping label first, followed by the live opening of the package and a clear close-up of the defect. Please note: We cannot accept edited, paused, or pieced-together videos.

  2. Report Within 24 Hours: Get in touch with our customer service team via Email or WhatsApp within 24 hours of the delivery time stamped by the courier. Please include your order number and attach the unboxing video.

📦 Shipping Your Return Back to Us

Once our customer support team reviews your video and approves the return request, please follow these guidelines to send the item back:

  • 7-Day Return Window: The approved item must be shipped back to our warehouse within 7 working days from the date of approval.

  • Product Condition: To qualify for a refund or replacement, the item must be returned in its original, pristine condition—unwashed, unused, unaltered, and with all original tags, accessories, and packaging fully intact.

  • Final Inspection: Once your package arrives at our warehouse, our quality assurance team will inspect the item to verify that the condition matches the defect shown in your unboxing video. Once confirmed, we will promptly process your resolution.

A Quick Tip for a Seamless Experience: We want you to love your TITAFU pieces! If you ever have questions about a fabric, color, or jewelry sizing before buying, please reach out to our support team—we are always happy to help you pick the perfect piece.